Cancel or Change Your Order

Priyalin aims to process orders efficiently so that customers receive their purchases as quickly as possible. For this reason, there may be a limited period between placing an order and the beginning of fulfillment.

If you need to cancel an order or make a change, please contact us as soon as possible. We will make reasonable efforts to honor your request when the order has not yet entered the fulfillment or shipping process.

Requesting an Order Cancellation

If you no longer want an order, contact Priyalin as soon as possible after placing it. Cancellation requests are generally possible only while the order remains in our processing stage and has not been shipped.

Changing Products or Order Details

If you need to change an item, size, color, quantity, or other order detail, please contact us immediately after placing your order.

We will review the requested change against the current status of the order. Changes are not guaranteed because orders may move into fulfillment shortly after purchase.

If the requested replacement product has a different price, we will provide instructions regarding any applicable payment difference or refund before completing the change when reasonably possible.

When Orders Begin Processing

Priyalin generally begins preparing orders promptly after they are placed. Our standard handling time is approximately 1–2 business days.

Order Processing Cut-Off

Our regular order processing schedule operates Monday through Friday. The daily order cut-off time is 5:00 PM EST.

Address Change Requests

If you entered an incorrect shipping address, contact us immediately with the correct information.

We will make reasonable efforts to update an address before the order is processed or shipped. Once a package has been transferred to the delivery carrier, Priyalin may no longer be able to change the destination address.

Please carefully review your shipping information before completing checkout.

Orders That Have Already Shipped

Once an order has been shipped, we cannot cancel or modify the products included in that shipment through the normal order cancellation process.

If you no longer want the item after delivery, you may be able to return it under Priyalin's applicable Return & Refund Policy.

Refunds for Canceled Orders

When an order is successfully canceled prior to shipment, Priyalin will process a refund to your original payment method.

Depending on your financial institution or payment provider, it may take several business days for the refunded amount to appear in your account.

Accidental Duplicate Orders

If you accidentally placed duplicate orders or received an error message during checkout that resulted in multiple charges, please contact us right away.

We will verify the duplicate transaction and assist in canceling and refunding the unintended order as long as it has not yet shipped.

Pricing or Product Errors

Priyalin strives to maintain accurate pricing and product descriptions on our website. However, errors may occasionally occur.

We reserve the right to cancel or refuse any order containing obvious pricing or description errors. If we must cancel an order for this reason, we will notify you promptly and issue a full refund if payment has already been collected.

Returns After Delivery

If your order has already shipped and cannot be canceled, you may be eligible to return the items upon receipt in accordance with our Return & Refund Policy.

Please note that original shipping fees (if any) and return shipping costs may apply depending on the reason for the return.

Contact Priyalin Support

To request a cancellation or change to your order, please reach out to our customer support team with your order number and request details as soon as possible.